Find answers to common questions about our jewelry & personalized jewelry, including customization options, materials, care tips, compatibility with Pandora bracelets and our service.

1. What types of jewelry do you offer?
We offer a wide range of jewelry, including necklaces, bracelets, rings, sterling silver jewelry, birthstone jewelry including custom jewelry personalized with engravings, birthstones, your name or custom designs.

2. Can I customize the jewelry pieces?
Yes, many of our jewelry pieces can be customized with names, dates, photo, special messages, and birthstones. Look for customization options on the personalized Jewelry Collection.

3. What materials are used in your jewelry?
Our jewelry is crafted from high-quality materials such as sterling silver, cubic zirconia. birthstones, pearl, stainless steel including 14k and 18k gold plated jewelries. Specific material details are listed on each product page.

4. Is sterling silver a good material for jewelry?
Yes, sterling silver is an excellent material for jewelry. It is durable, versatile, and has a beautiful, lustrous finish that can be easily polished to maintain its shine. Check our blog on this.

5. Recently I see many stainless-steel jewelry pieces. Is stainless steel a good material for jewelry?
Yes, stainless steel is a great material for jewelry. It is highly durable, resistant to tarnish and corrosion, and requires minimal maintenance, making it ideal for everyday wear.

6. Do your charms fit Pandora bracelets?
Yes, our charms are designed to be compatible with Pandora bracelets, offering you a wide range of customization options.

7. Are your designs similar to Pandora?
Some of our designs are inspired by the elegant and timeless style of Pandora, offering high-quality, unique pieces that complement any collection and easy on budget.

8. How do I care for my personalized jewelry?
To keep your jewelry looking its best, avoid exposure to water, chemicals, and perfumes. Clean with a soft cloth and store in a dry, cool place. check out details in blogs How to care for your jewelry for this.

9. My jewelry tarnished. Is it normal?
Yes, it is normal for some jewelry, especially sterling silver, to tarnish over time due to exposure to air and moisture. Regular cleaning can help maintain its shine. Learn more about it in our blogs.

10. Why does my jewelry tarnish?
Jewelry tarnishes when it reacts with elements such as oxygen, sulfur, and moisture in the air. This reaction forms a dull or discolored layer on the surface. Learn more about it in our blogs.

11. What is the delivery time for custom jewelry?
Delivery times for custom jewelry vary depending on the complexity of the design and engraving requirements. Typically, custom orders are processed and shipped within 4-6 business days. Check the product collection for specific information.

12. Can I return or exchange personalized jewelry?
Since personalized jewelry is made to order, we cannot accept returns or exchanges unless the item is defective or damaged upon arrival. Please refer to our return policy for more details.

13. How secure are payments on your site?
We prioritize the security of your information through secure checkout. Our website uses secure encryption to protect your payment details during transactions.

14. How can I contact customer support for further assistance?
If you have any questions or need assistance, you can contact our customer support team through the "Contact Us" page on our website, or email us at support@heartcraftedgifts.com. We’re here to help!

15. What are the shipping charges?
We offer free shipping on all products, so you can enjoy our jewelry without any additional shipping costs.

16 How can I contact customer support for further assistance?
If you have any questions or need assistance, you can contact our customer support team through the "Live-Chat" or "Contact Us" page on our website. You can also email us at support@heartcraftedgifts.com. We’re here to help!